Privacy Policy

Any information you provide will be carefully protected and stored on our secure database.

We may collect and process the following information about you:

  • Personal information that you provided us with at the time of booking

We will keep data for as long as your account is active on our system. Please contact us if you would like your account to be archived and deleted from our system. This will mean that a new account will have to be created for any future bookings.

How will we use the information about you?

Personal information which you supply to us will be used to provide you with the service that you have requested at the time of booking, and also, to inform you in the future about future projects and events. We have to request personal information in accordance with Ofsted Regulations and to enable us to provide adequate care.

We will not sell, distribute, or lease your personal information to anyone unless we are required to do so by law or for safeguarding reasons.

You will of course continue to receive emails confirming bookings and transactions.


We will not contact you for marketing purposes by email, phone or post unless you have given your prior consent by opting in at the point of booking.

You can change/view your preferences at any time by accessing your account and looking at “stay up to date with offers and future events”. If you have ticked this box and opted in, you have agreed to receive information from us regarding future events and projects.

How do we keep your information secure?

We are committed to ensuring that your information is secure. The provider of our booking system Checkfront list the following safety practices;

“Security is our first and foremost consideration. Each account is locked down with a 256 bit SSL certificate and includes advanced security scanning and firewall. Every account operates in a segregated database environment and utilizes military grade encryption. Our systems are PCI DSS compliant and US/EU Safe Harbor certified.” (

Any information which may be stored on paper will be stored in a secure place, where unauthorised people cannot see it. Papers will be shredded and disposed of securely when no longer required.

We may send communications to you by email. Email is not a fully secure means of communication and whilst we do our upmost to keep our systems and communications protected we cannot guarantee this.

How can you access and update your information?

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please log on to your account and make any necessary amendments on your profile. Should you wish, you can also inform us of these changes via email or by calling us on 01709 527023.

You have the right to ask for a copy of the information that we hold about you, but the only information that we hold is the information that is visible on your profile/booking. Should you wish, you can contact us via email or by calling us on 01709 527023 to discuss the information that we hold.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. This also applies to anyone wishing to send information and messages to us via social media, this is done at your own risk.

Changes to our privacy statement

We keep our privacy statement under regular review and will be available on our website.

Policy last updated on 16th May 2018.

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